Shipping & Return Policy
This month only! SMS is pleased to offer you Free Shipping & Flat Rate Discounted Shipping on most orders* within the lower 48 United States.
Choose the best discount option that suits your needs at checkout:
- Free Shipping on most orders over $200
- $5 Flat Rate Discount Shipping on most orders over $50 to $199.99
- $10 Flat Rate Discount Shipping on most orders between $30 to $49.99
- $15 Flat Rate Discount Shipping on most orders between $1 to $29.99
*Certain restrictions do apply. Not valid on orders to HI, AA, PR, US territories or outside the US. Not valid on heavy weight or pallet freight shipments. Not valid on special orders and some HAZMAT products. Packages will be shipped via UPS, FedEx or USPS at SMS's discretion.
SMS SHIPPING POLICIES
Discounted Shipping: Shipments that qualify for any discounted shipping promotions will be shipped via a carrier of SMS Distributors discretion.
Estimated Shipping Times: Orders for in-stock items received before 1 pm EST typically ship within 24 hours and in most cases ship the same day. Most orders will be received within 1 to 5 business days (not including weekends and holidays). See map below for estimated delivery times.
Orders containing HAZMAT items may require an additional 1-2 days to process.
FedEx Ground and FedEx Home services delivery dates displayed are estimates. Purchasing these FedEx services does not guarantee same day shipping or delivery date; however, your order will receive priority handling and placed to the head of the order queue.
Occasionally items may become ordered and not reflected as out of stock on web store; back orders are typically fulfilled within 3 business days.
If an item must arrive within a specific time frame please contact us BEFORE ordering to confirm product availability.
Canadian Shipments: Our Canadian friends should contact us BEFORE placing an order so we can get you an accurate shipping quote. International shipping rates calculated with FedEx and UPS online calculator may be different than actual shipping charges and taxes and brokerage fees are not included. Please contact us at Sales@SMSDistributors.com and include your shipping address, phone number, product(s) and quantity of interest.
Shipping Confirmation: Confirmation and/or tracking numbers are normally sent via email within 1 day from shipment. Please note, it may take up to 24 hours for tracking information to appear in carriers system. If you use AOL email service or use spam filter, please check your spam folder for shipping confirmations. For questions regarding shipments, please contact us at Sales@SMSDistributors.com.
Signature Service: For your protection, purchases over $200 require an Adult Signature for delivery; there is no additional charge for this service. Customers may decline Adult Signature service by adding a note upon checkout but SMS will not be responsible for missing packages for which signature service was declined. Customers may request Adult Signature service for orders under $200 but a $2 fee will be assessed. SMS will not be responsible under any circumstances for missing packages delivered by carrier in which adult signature service was not authorized; for missing packages, these matters must be handled by customers directly with the appropriate carrier.
Air Shipments: If you must have an item within a given time frame, please contact us BEFORE ordering to confirm product availability.
All expedited air shipments must be placed by 11 am EST in order to be shipped same day. Customer requesting expedited air shipments will be notified promptly if any ordered item is out of stock and be given the opportunity to change or cancel the order.
HAZMAT ITEMS WILL NOT SHIP AIR under any circumstances. HAZMAT items include paints, aerosols, pesticides, etc. If ordering HAZMAT items, please select only a ground or discount shipping option only.
Once items have shipped, SMS will not refund expedited shipping charges for delays in shipment due to carrier error/issues (e.g. inclement weather).
HAZMAT: We will only ship HAZMAT products (e.g. paints, aerosols, solvents) via ground shipping. We will not ship HAZMAT items via air under any circumstances. Upon checkout, several shipping options will be offered but our system does not differentiate between non-HAZMAT and HAZMAT items; please do not choose an expedited air shipping option for HAZMAT type products as they will ultimately ship ground. Customers outside the continental US wishing to purchase HAZMAT products should contact us at Sales@SMSDistributors.com in order to make arrangements with a freight forwarder. If you have questions about what is considered HAZMAT, please contact us at Sales@SMSDistributors.com.
Fraud Protection: We take credit card fraud seriously. Often times, customers are not aware that their credit cards have been flagged for fraud review by their financial institution. Transactions that appear suspicious or under fraud review by a credit card company may require verification from customer before order is shipped; in these instances, customers may be notified by an SMS customer service representative for verification of the order. Failure to provide a contact phone number during checkout may result in additional shipping delays.
Holidays: SMS and our carriers are closed and do not ship Federal and Massachusetts holidays and offer limited service between Christmas Eve and New Years holidays.
Questions: For questions about product availability, shipping times or other inquiries, please contact us at Sales@SMSDistributors.com.
CARRIERS & SHIPPING RATES
SMSDistributors uses UPS® and FedEx® to ship most orders. SMS Distributors reserves the right to use US Postal Service (USPS) Priority Mail to ship small packages if found to be faster than UPS® and FedEx® delivery times. Upon checkout, you will have the option to select the level of service to suit your needs. If you prefer another carrier such as USPS, we may be able to accommodate you; please contact an SMS representative to place your order and make alternative shipping arrangements at Sales@SMSDistributors.com. If it is critical to use a particular carrier for your packages, please make a note of this during checkout.
All shipping rates are based on weight, distance and type of freight service selected. Certain overweight, large, bulky or hazardous goods may require special shipping arrangements and/or incur additional charges; in these instances you will be contacted.
Any discount or free shipping promotions are only good for the lower contiguous 48 United States, items with promotional shipping will be shipped by the discretion of SMSDistributors and may exclude certain overweight, large, bulky or hazardous goods.
For all inquiries other shipping related inquires (e.g. tracking, freight quote), please contact us at Sales@SMSDistributors.com.
SMSDistributors only advertises stocked items. Inventories are updated frequently but there may be times when we sell out of a particular product during the day resulting in a back order. Back orders are typically filled in three to seven (3-7) business days. In the event of a split shipment order, you will only be charged once for shipping (standard ground orders only).
Any cancellation must be approved by SMSDistributors and may be subject to a fifteen (15) percent restocking fee and shipping charges will not be refunded. To cancel a shipment en route, please contact us at Sales@SMSDistributors.com.
UN-DELIVERABLE SHIPPING ADDRESS
Please make sure you provide us with a correct shipping address and contact information. If an item is returned due to an address being deemed un-deliverable by freight carrier, the total shipping charges incurred both ways plus a twenty-five (25) percent restocking fee will be deducted from any refund given.
To return an item, an RGA (Returned Goods Authorization) number is required before shipping your item back. You may contact us at Sales@SMSDistributors.com for an RMA number. An RMA number must be requested within fourteen (14) days of receipt and returns must be received at our warehouse within twenty-one (21) days of receipt. All returned items must be in new, unopened, salable condition in original packaging. SMSDistributors reserves the right to refuse a refund for any item deemed unsaleable upon inspection of goods.
Shipping and freight charges are not refundable. For returns that were shipped using a Discount Shipping option, the full cost for shipping the package will be deducted from any refund given.
All returned consumable items are subject to a fifteen (15) percent restocking fee and freight charges will not be refunded. All returned paints, coatings, varnish, primers and epoxies are subject to a twenty-five (25) percent restocking fee and freight charges will not be refunded, no exceptions.
Special orders, custom tinted paints and certain discounted products labeled "Scratch & Dent", "Open Box", and "Returned Items" are sold "as is" and are not returnable, no exceptions. Tools deemed defective are the sole responsibility of the respective manufacturer and are not returnable; customer must contact manufacturer for repair or replacement.
Refunds will be issued in the same manner that payment was received within fourteen (14 days) of receiving at our warehouse.
There will be no restocking fee or additional shipping charges if the wrong item is sent and an exchange will be made promptly.
For items damaged in transit, SMSDistributors must be contacted within twenty-four (24) hours of delivery at Sales@SMSDistributors.com. SMSDistributors will process damage claim with the applicable freight company; total contents and packaging are required to be made available for the freight company to inspect and pick up.
Do not return paints, coatings, varnish, primers, etc. via U.S. Mail. All paint must be shipped by a HAZMAT approved shipper.
Warranties are solely the responsibility of the manufacturer and the final determination of warranty adjustments rests with the manufacturer of the product. We will do all we can to expedite warranty adjustments but cannot assume responsibility which is that of the manufacturer. Tools and Equipment deemed defective are the sole responsibility of the respective manufacturer and are not returnable; customer must contact manufacturer for tool inspection for repair and/or replacement.
OVERVIEW: SMSDistributors may accommodate shipments for export outside the US with the freight forwarder of your choice. Please contact an SMS representative directly at Sales@SMSDistributors.com to place international order and make appropriate shipping arrangements. International shipping rates calculated with FedEx and UPS online calculator may be different than actual shipping charges and taxes and brokerage fees are not included; if international orders are placed online and shipping rate discrepancy exists, customer will be contacted to reconcile and pay any shipping price differences before items ship. Purchaser is responsible for paying all custom duties, taxes and brokerage fees; these costs will not be included in estimated shipping charges.
PAYMENT: All payments must clear with our bank before shipments leave our warehouse. SMSDistributors accepts Visa, Mastercard, American Express, Discover, PayPal, check, money order and wire transfer.
ORDER ACCEPTANCE: Purchaser acknowledges that no international order shall be deemed accepted unless and until it is verified and accepted by SMSDistributors staff. Purchaser further consents that submission of its order shall subject Purchaser to the jurisdiction of the courts of the United States and the Commonwealth of Massachusetts.
PRODUCT SUITABILITY: Many countries and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from location to location. While SMSDistributors attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, Purchaser should review the product application and applicable codes and regulations to be sure that the product, installation, and use will comply with them.
COUNTRY OF IMPORTATION. Purchaser represents that it is purchasing products from the United States and importing them to the country specified in Purchaser's and SMSDistributors documentation. Purchaser agrees that the products will be shipped to the specified destination in compliance with the laws of such destination and the United States, and that there will be no re-export or diversion from such specified destination. If requested by SMSDistributors, Purchaser shall provide documentation satisfactory to SMSDistributors verifying delivery at the designated country. Purchaser agrees to inform SMSDistributors at the time of order of any NAFTA or other certificates of origin or other special documentation, packaging or product marking or labeling and SMSDistributors shall not be responsible for providing any such documentation, packaging, marking or labeling unless SMSDistributors expressly agrees.
DELIVERY SIGNATURE SERVICE: If you would like signature service for deliveries (signing in person to receive package), you must request so at checkout in the Special Instructions box or request this service before placing your order at Sales@SMSDistributors.com. SMSDistributors shall not be held liable for any package(s) that are misplaced, stolen, damaged by inclement weather, etc. after being delivered by carrier.
For your protection, purchases over $200 require an Adult Signature for delivery; there is no additional charge for this service. Customers may decline Signature Service by adding a note upon checkout but SMS will not be responsible for missing packages for which signature service was declined.
FORCE MAJEURE: SMSDistributors shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, labor disruptions, shortages, inability to procure product, supplies or raw materials, severe weather conditions, or any other circumstances or cause beyond the control of SMSDistributors in the conduct of its business.
PRODUCT SUITABILITY: Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While SMSDistributors attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulations, to be sure that the product, installation, and use will comply with them.